Chances are you’ve already been researching which contractor to hire. You’ve talked to friends, you’ve searched online, and you’ve probably heard your fair share of horror stories. It’s hard to know who to trust, especially when most contractors start every project with good intentions. I started in this business over twenty years ago and in that time I’ve seen many well-intentioned construction business owners come and go. A good many of them seem to start out strong, last for 3-5 years, and eventually fall off the map. In fact, the bureau of labor statistics consistently lists construction businesses as one of the most likely business types to fail – over 90% don’t make it past 5 years!
When I decided to start my business, I was determined not to be one of those statistics. So, I started doing research into why the failure rate was so high in this industry. I read a lot of books on the subject, I looked at endless statistics, but most of all, I listened. Books and stats can be helpful but, to get to the heart of the matter, you have to talk to the ones who have been there, done that: homeowners. Here’s a small sampling of what they told me:
– “Most businesses answer their phone, or call you back soon after you leave a message – why can’t contractors do that?”
– “I took time out of my busy day to meet him at my house, but he didn’t show up, or even call!”
– “When we were getting estimates, they told me their price was “X”, but when it came time for the final bill, it was nearly double that!”
– “Should an average bathroom remodel really take nearly two months to complete? They were hardly ever here!”
– “Every day I came home to a filthy job site and their tools strung all over my house! My son even stepped on a nail and had to go to the doctor”
– “It was such a stressful process. The guys working in our home were rude, filthy, swore like sailors and turned their heavy metal music up way too loud.”
Their comments really made me think about how I would feel if I was their shoes. Do they really deserve to be treated this way when they’ve likely invested many thousands of dollars in their remodeling project? Should they really feel stressed out in their own home? But mainly, what ever happened to good old-fashioned customer service?
Unfortunately, the word “contractor” has become synonymous with “cheat”. In the beginning of my career, I felt like I was swimming up stream. It seemed like most homeowners had their guard up when talking to me; they already had a preconceived notion of what to expect.
I decided it was time to make a change. It may sound a little idealistic, but I truly believe that one has to become the change they hope to see in the world. So, I decided that we were going to change the public’s perception of contractors, if not in general, at least in our little corner of the world. And so was born our “‘9-Point Promise.”
It’s been a work in progress, and I’m still learning new ways to improve our services every day, but our whole team works really hard to make sure that we don’t ever let one of our clients put us in the same category as the contractors we’ve determined never to be like. We like to think we’re slowly changing the remodeling industry, one happy customer at a time.
I take a lot pride in the professional service we provide and the difference we make in the way our clients enjoy their home. I hope to get the chance to show you too just how enjoyable and stress-free a remodeling project can actually be when you hire a company that cares about treating you and your home the way you deserve.
For more on what you can expect when you hire us, check out our 9-Point Promise
P.S. Get to know Nate further in this Q&A article from Strictly Business Magazine in Lincoln. Nate answers questions about business challenges, achievements, his family, turning points in his career, favorite things to do on his days off, and more.